ABOUT ME
I am a strategic L&D architect who builds high-impact leadership programs for global organizations. Combining a business degree with a theater background, I design data-driven, AI-enabled learning that reduces ramp-up time, saves costs, and shapes how C-Suite leaders think and operate.
Case StudY 1: Amazon
The Challenge: Optimizing Global Technical Onboarding for Site Operations
As Amazon’s site operations expanded across multiple countries, the technical onboarding process became fragmented. Legacy documentation was too dense, leading to a "ramp-up" period that delayed operational efficiency for new site staff.
The Strategy
I transitioned the training from a text-heavy manual to an experiential, scenario-based curriculum. Using the ADDIE model, I led a global design sprint to identify the most critical "First 30 Day" tasks.
- Innovation: I integrated AI-powered localization tools to rapidly translate and voice-over 3,000+ assets, ensuring a "one-voice" global standard.
- Architecture: Developed a blended learning path that combined virtual simulations with on-the-floor performance support.
The Impact
- 20% Reduction in onboarding ramp-up time globally.
- 100% Alignment across 12+ countries with a 5/5 average learner satisfaction rating.
- Scalability: Built a framework that allowed the team to deploy new technical updates in weeks rather than months.
Case Study 2: Guitar Center
The Challenge: Unifying Leadership Culture in a $4B Retail Environment
With 13,000+ associates across multiple distinct brands, Guitar Center faced high turnover and strategic mis-alignment due to inconsistent leadership capabilities among Sr. Leadership and frontline managers. The organization needed to save costs while increasing leadership engagement.
The Strategy
I acted as a Performance Consultant to the executive team to define a "Single Source of Truth" for leadership expectations.
- Design: I built an enterprise onboarding program for 160+ senior leaders that converted complex business processes into digestible, interactive modules.
- Facilitation: Leveraging my background in theater and music, I facilitated "High-Stakes Discovery Sessions" where leaders practiced conflict resolution in real-time simulations.
- Data-Driven Evaluation: Implemented a Kirkpatrick Level 3 & 4 evaluation plan to measure behavior change.
The Impact
- $500K+ Annual Savings through significantly reduced turnover.
- Increased Engagement: Frontline leader capability scores improved by 35% within the first year.
- Record Revenue: Simplified sales workflows contributed to $950K in revenue during a high-stakes launch period.
E-LEARNING CONTENT
STORYLINE SDT
STORYLINE SDT
STORYLINE SDT
E-learning training I developed for new and tenured customer service associates supporting customer conflict resolution. I used Adobe CC tools, Vyond, Camtasia, and Articulate Storyline 360 to develop.
STORYLINE SDT
STORYLINE SDT
STORYLINE SDT
E-learning training I developed for new and tenured customer service associates supporting promotional code abuse. I used Adobe CC tools, Vyond, Camtasia, and Articulate Storyline 360 to develop.
STORYLINE SDT
STORYLINE SDT
STORYLINE SDT
E-learning training I developed for a fictitious problem statement "Resolving Angry/Upset Customer Situations". I used Adobe CC tools, Vyond, Camtasia, and Articulate Storyline 360 to develop.
RISE SDT
STORYLINE SDT
STORYLINE SDT
E-learning I built to support Human Resource managers during the annual promotions process. I used Adobe CC tools, Camtasia, and Articulate Rise 360 to develop.
STORYLINE SDT
STORYLINE SDT
STORYLINE SDT
E-learning I built to support customer support associates during the promotions process. I used Adobe CC tools, Vyond, Camtasia, and Articulate Storyline 360 to develop.
STORYLINE SDT
STORYLINE SDT
STORYLINE SDT
E-learning I developed to implement RACI model best practices on retail executive leadership teams. I used Adobe CC tools, Camtasia, and Articulate Storyline 360 to develop.